Last Updated: July 21, 2026

Thank you for shopping with Glechoma. We are committed to ensuring your pet products are prepared, shipped, and delivered safely. This Shipping Policy provides information about our order handling, shipping process, and delivery expectations.

1. Order Processing

Once your order has been successfully submitted, our fulfillment team will begin preparing your items for shipment.

Order processing typically requires 1–3 business days. During this time, we confirm product availability, complete quality checks, and securely package your order.

Orders placed during weekends or public holidays will be processed on the next available business day.

2. Shipping Fees & Delivery Time

Glechoma provides international shipping services to customers in various countries and regions.

• Standard Shipping Fee: USD $5.99 per order
• Estimated Delivery Time: 10–20 business days after shipment

Delivery timeframes are estimates only and may be affected by the destination, customs procedures, and local delivery providers.

3. Shipping Delays

We work with trusted logistics partners to support timely delivery. However, unexpected delays may occur due to factors outside our control, including:

• Customs processing
• Extreme weather conditions
• Public holidays
• Transportation interruptions
• Increased shipping demand

We appreciate your understanding if delays occur due to these circumstances.

4. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You may use the tracking number to follow your package through a parcel tracking service such as 17TRACK.

Please note that tracking updates may require 48–72 hours after the carrier receives the package before information becomes available.

5. Multiple Shipments

For orders containing multiple items, products may be shipped in separate packages to improve delivery efficiency.

If this occurs, each package will have its own tracking number, and shipments may arrive separately.

6. Order Changes & Cancellations

If you need to update your shipping address, contact details, or product selections, please contact us within 12 hours after placing your order.

Please email support@glechoma.com and include:

• Order Number
• Order Email Address
• Requested changes

We will make reasonable efforts to assist, but changes cannot be guaranteed once warehouse processing has started.

7. Failed Delivery Attempts

If delivery cannot be completed because no recipient is available, the carrier may leave a notification or hold the package at a designated pickup location.

Customers are responsible for contacting the carrier to arrange redelivery or collect the package when necessary.

Glechoma is not responsible for packages returned due to incorrect shipping details or failure to collect the parcel within the carrier's required timeframe.

8. Delayed Shipments

If tracking information remains unchanged for a period of time, this does not always mean the package has been lost.

If there is no tracking update for more than 7 days, please contact our customer support team. We will assist with checking the shipment status and communicating with the carrier when necessary.

9. Lost or Missing Packages

If the shipping carrier confirms that a package has been lost during transit, we will work with you to determine an appropriate solution, which may include a replacement shipment or refund where applicable.

If the carrier confirms delivery to the address provided during checkout, Glechoma cannot be responsible for packages that are reported missing or stolen afterward.

Before contacting us, we recommend checking with household members, neighbors, building staff, or the shipping carrier.

10. Shipping Locations

Glechoma ships products to customers in multiple countries and regions worldwide.

Orders may be fulfilled through different warehouses or trusted logistics partners depending on product availability and delivery efficiency.

If shipping is unavailable to your location due to legal requirements or carrier restrictions, we will notify you and provide an appropriate solution.

11. Customer Responsibilities

By completing a purchase through Glechoma, you agree that:

• Delivery dates are estimates and cannot be guaranteed.
• Customers are responsible for providing complete and accurate shipping information.
• Customs duties, import taxes, fees, or charges required by the destination country are the customer's responsibility unless otherwise stated.
• Shipment responsibility transfers after the carrier confirms successful delivery to the provided address.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team.

To help us respond efficiently, please include your Order Number and the email address used when placing your order.

Brand Name: glechoma

Company: PENGYUWEIMS INC

Email: support@glechoma.com

Customer Service Phone: +1 802-318-8565

Business Address: 651 Grant St 
Denver CO 80203
US