support@glechoma.comWelcome to the Glechoma Help Center. Here you can find answers to common questions about our products, orders, shipping, and customer support services.

If you cannot find the answer you are looking for, please contact our support team at support@glechoma.com. To help us provide faster assistance, please include your Order Number and the email address associated with your purchase.

1. Orders & Payments

How do I use a discount code?

Using a promotional code is easy.

• Select your preferred pet products and add them to your shopping cart.
• Continue to the checkout page.
• Find the Discount Code or Promo Code section.
• Enter your code and select Apply.
• After the discount is successfully applied, complete your order with your preferred payment option.

On some mobile devices, the discount field may only appear after expanding the order summary.

What payment methods are available?

We accept secure payments through various trusted payment providers, including:

• PayPal
• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Apple Pay
• Google Pay

Payment options may differ depending on your location and available services in your region.

What are the shipping costs?

Our standard shipping fee is generally USD $5.99.

Shipping fees may vary based on your destination, selected shipping method, or current promotions. The exact shipping cost will be shown at checkout before you complete your payment.

2. Shipping & Delivery

Do you offer international shipping?

Yes.

Glechoma provides shipping services to customers across various countries and regions. Orders are processed through our logistics partners to support reliable delivery worldwide.

How long will my order take to arrive?

After your order has been processed and shipped, estimated delivery typically takes 10–20 business days.

Actual delivery times may vary depending on destination, customs procedures, weather conditions, and local delivery services.

Where can I track my order?

Once your order has been shipped, a confirmation email with tracking details will be sent to you.

You can use the provided tracking number through available parcel tracking services to check your shipment progress.

Why has my tracking information not changed?

This can happen during the shipping process.

After shipment, tracking updates may take 24–48 hours to appear in the carrier system. For international shipments, tracking updates may pause temporarily while the package is being transferred between facilities.

Why did my order arrive separately?

For orders containing multiple items, products may be shipped in separate packages from different fulfillment locations to improve delivery efficiency.

Each shipment will have its own tracking information, which will be provided through email notifications.

3. Order Updates & Cancellations

Can I update my shipping address after ordering?

If your order has not been shipped, we will try our best to update your shipping details.

Please contact support@glechoma.com immediately using the subject line:

Urgent: Address Change

Please provide:

• Order Number
• Order Email Address
• New Shipping Address

Once the package has been shipped, changes to the delivery address may no longer be available.

Can I change products in my order?

If your order has not started processing, we may be able to assist with product adjustments.

Please email support@glechoma.com as soon as possible and include:

• Order Number
• Email Address
• Requested changes

Please note that changes cannot always be guaranteed after warehouse processing begins.

How can I cancel my order?

Orders can be cancelled before they are shipped.

Once processing has started, cancellation may no longer be possible, and applicable handling fees may apply.

Orders that have already been dispatched cannot be cancelled.

4. Product Support

What should I do if my package arrives damaged?

We apologize if your order was damaged during delivery.

Please contact support@glechoma.com as soon as possible and provide:

• Order Number
• Order Email Address
• Photos or videos of the damaged product
• Photo of the package shipping label

Our support team will review your request and assist with the next steps.

What if my product has a defect?

If you believe your item has a manufacturing issue, please send us:

• Order Number
• Email Address
• Description of the problem
• Clear photos or videos showing the issue

Our team will evaluate the details and provide appropriate support.

I received an incorrect item or an item is missing. What should I do?

If your order contains the wrong product or is missing an item, please contact us with:

• Order Number
• Email Address
• Photos of the received item or details of the missing product

We will investigate the situation and work to resolve the issue promptly.

5. Account & Order Notifications

I did not receive my order confirmation email.

Please check your Spam, Junk, or Promotions folders first.

If you still cannot find your confirmation email, contact support@glechoma.com and we will help verify your order details.

I have not received my tracking number.

Tracking information is usually provided within 1–2 business days after order processing.

If you have not received tracking details after this time, please check your email folders before reaching out to our support team.

6. Company Information

Brand Name: glechoma

Company: PENGYUWEIMS INC

Email: support@glechoma.com

Customer Service Phone: +1 802-318-8565

Business Address: 651 Grant St 
Denver CO 80203
US