Thank you for choosing Glechoma. We are dedicated to providing reliable pet products and a positive shopping experience. If you encounter any problems with your purchase, our customer support team is available to assist you.

For any return-related or after-sales questions, please contact us at support@glechoma.com. To help us handle your request more efficiently, please include your Order Number and the email address used when completing your purchase.

1. General Return Policy

Unless otherwise required by applicable laws, completed purchases made through Glechoma are considered final.

We do not accept returns or exchanges due to personal preference, incorrect selection, or changes of mind after purchase.

Exceptions may apply in the following situations:

• The product is damaged during delivery.
• The item has a confirmed quality or manufacturing issue.
• The wrong product was sent due to an order fulfillment mistake.

2. Damaged, Defective, or Incorrect Products

Before shipment, our products are carefully checked to ensure quality. If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Requests must be submitted within 7 days from the confirmed delivery date.

Please email support@glechoma.com and provide:

• Order Number
• Email address used for the order
• Detailed explanation of the issue
• Clear photos or videos showing the damage, defect, or incorrect product

Our customer service team will review your case and provide an appropriate resolution.

Depending on the situation, available solutions may include:

• Sending a replacement item
• Providing a partial refund
• Issuing a full refund

All requests are evaluated individually based on the details provided.

3. Refund Processing

If your refund request is approved, the refund will be issued back to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refund to appear after processing is completed.

The actual processing time may vary depending on your financial institution, card provider, or payment service.

4. Replacement Policy

Glechoma does not offer exchanges for different colors, sizes, or product options based solely on customer preference.

Replacement items are only available for approved cases involving damaged products, defective items, or incorrect shipments.

Replacement availability depends on current product inventory.

5. Return Authorization

Please do not send products back before contacting our customer support team.

If a return is required, we will provide further instructions after reviewing your request.

Items returned without prior approval may not be accepted and may not qualify for refunds or replacements.

6. Need Assistance?

If you have any questions about this Return Policy or need help with your order, please contact our customer service team.

We are committed to reviewing eligible requests carefully and providing professional support to help resolve order-related concerns.

Brand Name: glechoma

Company: PENGYUWEIMS INC

Email: support@glechoma.com

Customer Service Phone: +1 802-318-8565

Business Address: 651 Grant St 
Denver CO 80203
US